Ombudsman - Financial Services

4 weeks ago

Council Of The City Of Sydney, Australia AFCA Full time
About the Opportunity

We are seeking a highly skilled and experienced Ombudsman to join our Superannuation decision-making team at AFCA. As a key member of our team, you will play a critical role in resolving standard and complex superannuation disputes in accordance with AFCA rules and fairness principles.

Key Responsibilities
  • Make decisions, individually or as part of a panel, on standard and complex complaints
  • Provide professional and technical leadership across AFCA
  • Coach and mentor Adjudicators, caseworkers, and others
  • Support AFCA's relationships with consumer groups, government bodies, regulators, AFCA members, and other stakeholders
Requirements
  • Legal qualifications and a significant track record of achievement at senior executive level within the superannuation industry or a related field
  • Sound knowledge of financial services law, practice, and regulations
  • Strong analytical skills and the ability to efficiently handle a busy caseload
  • Excellent written and verbal communication and interpersonal skills
  • Resilience, focus, determination, and excellent engagement skills
What's on Offer

AFCA offers a dynamic and inclusive work environment, with a focus on employee well-being and development. We provide a range of benefits, including flexible working arrangements, study leave, and salary packaging options.

We are committed to creating a workplace that values diversity, equity, and inclusion. We encourage applications from people of all backgrounds, experiences, and identities.

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