Ombudsman - Financial Services Specialist

1 week ago

Council Of The City Of Sydney, Australia Janelle Piscopo Full time
About the Opportunity

We are seeking a highly experienced and skilled Ombudsman to join our team at AFCA. As a key member of our decision-making team, you will play a critical role in resolving complex disputes and complaints in the superannuation sector.

Key Responsibilities
  • Make decisions on standard and complex complaints in accordance with AFCA rules and fairness principles
  • Provide professional and technical leadership across AFCA, including coaching and mentoring Adjudicators, caseworkers, and others
  • Develop AFCA approaches and present at external conferences as a subject matter expert
  • Support AFCA's relationships with consumer groups, government bodies, regulators, AFCA members, and other stakeholders
Requirements
  • Legal qualifications and a significant track record of achievement at senior executive level within the superannuation industry or a related field
  • Sound knowledge of financial services law, practice, and regulations
  • Strong analytical skills and the ability to efficiently and independently handle a busy caseload
  • Excellent written and verbal communication and interpersonal skills
  • Resilience, focus, determination, and excellent engagement skills
What's on Offer
  • BOSS Best Places to Work 2024 - credited for its culture, engagement, and flexible working arrangements
  • Employer of Choice Public Sector and NFP - Australian HR Awards 2023
  • Accredited as a Family Friendly Workplace
  • Hybrid working from home and our state-of-the-art office and facilities designed for collaboration and wellbeing
  • Progressive and inclusive leave entitlements, including flexible public holiday leave and paid parental leave
Life at AFCA

We live and breathe our cultural qualities, which shape how we behave and engage with our customers. At AFCA, you will truly feel the difference of working at an organisation that supports people of all backgrounds, experiences, and identities to thrive.

  • Ombudsman - Financial Services

    4 weeks ago

    Council Of The City Of Sydney, Australia AFCA Full time

    About the OpportunityWe are seeking a highly skilled and experienced Ombudsman to join our Superannuation decision-making team at AFCA. As a key member of our team, you will play a critical role in resolving standard and complex superannuation disputes in accordance with AFCA rules and fairness principles.Key ResponsibilitiesMake decisions, individually or...

  • Ombudsman - Financial Services

    3 weeks ago

    Council Of The City Of Sydney, Australia AFCA Full time

    About the RoleWe are seeking an experienced Ombudsman to join our team at AFCA, responsible for resolving complaints in the superannuation sector. As a key member of our decision-making team, you will play a critical role in ensuring fair outcomes for customers and promoting good community outcomes in the sector.Key ResponsibilitiesMake decisions on standard...

  • Ombudsman - Financial Services

    3 weeks ago

    Council Of The City Of Sydney, Australia AFCA Full time

    About the OpportunityWe are seeking a highly skilled and experienced Ombudsman to join our team at AFCA. As a key member of our decision-making team, you will play a critical role in resolving complaints and disputes in the superannuation sector.Key ResponsibilitiesMake decisions on standard and complex complaints in accordance with AFCA rules and fairness...

  • Ombudsman - Financial Services Specialist

    2 weeks ago

    Council Of The City Of Sydney, Australia AFCA Full time

    About the RoleWe are seeking an experienced Ombudsman to join our team at AFCA, responsible for resolving complaints and disputes in the superannuation sector. As a key member of our decision-making team, you will play a critical role in ensuring fair outcomes for customers and promoting good community outcomes in the sector.Key ResponsibilitiesMake...

  • Ombudsman - Financial Services Specialist

    2 weeks ago

    Council Of The City Of Sydney, Australia AFCA Full time

    About the RoleWe are seeking an experienced Ombudsman to join our team at AFCA, responsible for resolving complaints and disputes in the superannuation sector. As a key member of our decision-making team, you will play a critical role in ensuring fair outcomes for customers and promoting good community outcomes in the sector.Key ResponsibilitiesMake...

  • Senior Financial Ombudsman

    2 days ago

    Council Of The City Of Sydney, Australia AFCA Full time

    About the RoleWe are seeking a Senior Financial Ombudsman to join our team at AFCA, specializing in superannuation dispute resolution. As a key member of our decision-making team, you will play a crucial role in resolving complex complaints and engaging with industry and consumer groups to address important issues affecting superannuation customers.Key...

  • Victorian Ombudsman

    6 months ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    Ensure fairness for Victorians - Uphold excellence in public administration - Continuously improve public sector standards and practices About the organisation The Victorian Ombudsman (Ombudsman) is a constitutionally entrenched officer of the Victorian Parliament that is responsible for ensuring fairness for Victorians in their dealings with the public...

  • Whistleblower Support Specialist, Clerk Grade 7/8

    2 months ago

    Sydney, Australia NSW Ombudsman Full time

    **Act for fairness and integrity!** **Vacancy**:Whistleblower Support Specialist, Clerk Grade 7/8, Whistleblower Support Team, Public Interest Disclosures Unit **Location**: Sydney CBD with hybrid and flexible working options **Employment**:Ongoing, talent pool will be created **Salary Range**: Up to $132,021. Package includes salary ($106,025 - $117,363),...

  • Investigation Officer

    2 months ago

    Melbourne City Centre, Australia Victorian Ombudsman Full time

    The Victorian Ombudsman (VO) is independent of Government and answerable to the Victorian Parliament, in part through the Integrity and Oversight Committee of the Parliament. The VO provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector,...

  • Complaints Officer

    2 months ago

    Melbourne City Centre, Australia Victorian Ombudsman Full time

    Fixed Term 12 months - VPS4, $95,102 - $107,905 per annum - 11.5% superannuation **The Organisation**: The Victorian Ombudsman (VO) is independent of Government and answerable to the Victorian Parliament, in part through the Integrity and Oversight Committee of the Parliament. The VO provides a free, independent, accessible and impartial service to the...

  • Investigations Analyst

    2 months ago

    Melbourne City Centre, Australia Victorian Ombudsman Full time

    The Victorian Ombudsman (VO) is independent of Government and answerable to the Victorian Parliament, in part through the Integrity and Oversight Committee of the Parliament. The VO provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector,...

  • Principal Engagement Officer, Clerk Grade 11/12

    3 weeks ago

    Sydney, Australia NSW Ombudsman Full time

    Act for fairness and integrity! **Vacancy**: Principal Engagement Officer, Public Interest Disclosure Unit, Clerk Grade 11/12 - Systems Oversight Branch **Location**:Sydney CBD with hybrid and flexible working options. **Employment**:Ongoing or Temporary **Salary Range**:Up to $181,853. Package includes salary ($139,787 - $161,663), employer's contribution...

  • Project Officer, Clerk Grade 7/8

    1 month ago

    Sydney, Australia NSW Ombudsman Full time

    **Act for fairness and integrity!** **Vacancy**:Project Officer, Clerk Grade 7/8, Aboriginal Programs Branch **Location**: Sydney CBD with hybrid and flexible working options. **Employment**: Temporary up to 6 months **Salary Range**:Up to $132,021. Package includes salary ($106,025 - $117,363), employer's contribution to superannuation and annual leave...

  • Financial Services Specialist

    6 days ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    The RolePepper Financial Services Group is seeking a skilled Financial Services Specialist to join their team. This role will be responsible for ensuring accurate and timely accounting related to the Pepper Lending Systems.Key responsibilities include:Reconciliation of daily loans to bank transactions for various Warehouse & Securitisation Trust accounts...

  • Legal Officer Iv, Legal, Governance and Risk Branch

    1 month ago

    Sydney, Australia NSW Ombudsman Full time

    **Act for fairness and integrity!** **Vacancy**: Legal Officer IV, Legal, Governance and Risk Branch **Location**: Sydney CBD with hybrid and flexible working options. **Employment**: Temporary 12 months (Talent Pool will be created) **Salary Range**: Up to $154,190. Package includes salary ($134,483 - $137,071), employer's contribution to superannuation...

  • Engagement Officer, Pid

    4 weeks ago

    Sydney, Australia NSW Ombudsman Full time

    **Act for fairness and integrity!** **Vacancy**: Engagement Officer (Identified), Clerk Grade 7/8, Systems Oversight Branch, Public Interest Disclosures Unit **Location**: Sydney CBD with hybrid and flexible working options. **Employment**: Ongoing or Temporary **Salary Range**: Up to $132,021. Package includes salary ($106,025 - $117,363), employer's...

  • Investigations Support Officer

    1 month ago

    Melbourne City Centre, Australia Victorian Ombudsman Full time

    The Victorian Ombudsman (VO) is independent of Government and answerable to the Victorian Parliament, in part through the Integrity and Oversight Committee of the Parliament. The VO provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector,...

  • Financial Planning Specialist

    1 week ago

    Sydney, New South Wales, Australia Insignia Financial Full time

    Unlock Your Potential as a Financial Planning SpecialistAre you passionate about helping people achieve their financial goals? Do you have a knack for providing exceptional customer service and technical support? We're seeking a skilled Financial Planning Specialist to join our team at Insignia Financial.About the RoleAs a Financial Planning Specialist, you...

  • Financial Services Specialist

    5 days ago

    Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    The RoleAt Pepper Financial Services Group, we're seeking a skilled Trust Accountant to join our Finance department. As a key member of our team, you'll play a vital role in ensuring the accuracy and timeliness of accounting related to our Pepper Lending Systems.Key responsibilities include:Reconciling daily loans to bank transactions for various Warehouse &...

  • Financial Planning Specialist

    1 month ago

    The District Council of Lower Eyre Peninsula, Australia Personal Choice Financial Advisors, LLC Full time

    Financial Planning Advisor RoleA prestigious investment firm seeks a skilled Financial Planning Advisor to provide comprehensive personal financial planning services to high net worth clients.Key ResponsibilitiesCollaborate with clients to determine their financial objectives, risk tolerance, and suitable information for creating a personalized financial...