Principal Engagement Officer, Clerk Grade 11/12

3 months ago

Sydney, Australia NSW Ombudsman Full time

Act for fairness and integrity

**Vacancy**: Principal Engagement Officer, Public Interest Disclosure Unit, Clerk Grade 11/12 - Systems Oversight Branch
**Location**:Sydney CBD with hybrid and flexible working options.
**Employment**:Ongoing or Temporary
**Salary Range**:Up to $181,853. Package includes salary ($139,787 - $161,663), employer's contribution to superannuation and annual leave loading.

**About the NSW Ombudsman**

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.
We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.
Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport - to name a few
We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

**The Role**

The Principal Engagement Officer is responsible for developing, planning and implementing stakeholder engagement initiatives such as the PID Community of Practice and the yearly PID Awareness Week which assist agencies and public officials to understand and implement the PID Act, and which ensure the Ombudsman is meeting its functions under the PID Act. The role also provides secretariat and strategic support to the PID Steering Committee.

The Principal Engagement Officer builds productive working relationships with internal and external stakeholders and will provide high level analysis back to the PID Unit about the issues facing stakeholders, and work collaboratively to develop strategies to address them. This will inform future programs of work across the PID Unit.

The Principal Engagement Officer will lead the engagement team to deliver these, and other initiatives and will ensure that the Ombudsman’s office continues to provide high quality PID training and engagement across the sector.

**About you**

You will have:

- Experience developing and leading engagement strategies with a wide range of public sector agencies in a complex environment
- Excellent communication and relationship management skills, and the ability to explain complex concepts to a range of stakeholders
- Demonstrated skills in negotiating and influencing at a senior level
- Consistent demonstration of sound judgement and behaviours that align with the values of the Ombudsman’s Office
- Growth leadership approach that builds high performance, and learning culture and shared sense of purpose

**What can we offer?**
- Competitive salary and future growth opportunities within NSW Ombudsman
- Flexibility and the capacity to work in a hybrid way
- Work life balance with a 35-hour work week
- Opportunity to utilise and hone management and mentorship skills
- Close to public transport - office is adjacent to Town Hall Train Station
- Great team environment and culture

**Notes**:

- Covering letter (max 2 pages) highlighting your claims for the role
- CV outlining your skills, knowledge, and experience as relevant to this role.
- The assessment process will be conducted by a standard panel assessment process.
- A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
- All temporary roles may have the opportunity for ongoing employment.

Additional Information is available at the following links.
Role description
NSW Ombudsman Website

**Closing date**:Friday, 25th October 2024, 11:59PM

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