Senior Business Operations Manager

2 weeks ago

Ballarat, Victoria, Australia beBeeCustomer Full time $91,616 - $98,318

Job Title: Commercial Services Coordinator

Job Description

The successful candidate will be responsible for ensuring the smooth day-to-day operation of commercial services, including accommodation, conferencing, and print services.

  • Work closely with the Commercial Services Management team to develop, implement, and monitor processes and system solutions;
  • Liaise with different functional teams and clients, establish project plans and priorities, and monitor project progress and timelines;
  • Ensure prompt customer service relating to enquiries regarding services, processes, fees and charges and the provision of information;
  • Coordinate the on-boarding and training of administration and support staff.
About You

The ideal candidate will have experience in supervising and coordinating a team to achieve business objectives while ensuring excellent client/customer services in supporting a range of stakeholders. In addition, you will also have demonstrated experience in problem solving and decision-making within a diverse client service environment.

  • Capacity to implement, monitor and evaluate changes in systems and processes;
  • Experience in liaising with client groups in a service environment;
  • Capacity to work flexibly outside of normal office hours, including weekends and public holidays on occasion;
  • Operational experience in client service industries or similar environments such as accommodation, hospitality, retail, food, and conferencing.
What We Offer

We are committed to providing an inclusive and supportive work environment that allows our employees to grow and develop their skills and expertise.

Key Responsibilities:

  • Ensuring the smooth day-to-day operation of commercial services;
  • Developing, implementing, and monitoring processes and system solutions;
  • Providing prompt customer service;
  • Coordinating the on-boarding and training of administration and support staff.

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