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Senior Venue Operations Manager
3 weeks ago
Leadership Opportunity
">- This is a senior role that involves overseeing the daily operations of a venue, ensuring exceptional customer service and maintaining compliance with all relevant policies and procedures.
Key Responsibilities:
">- To effectively manage staff and allocate work to ensure smooth operation of the venue.
- To supervise employees in frontline areas and maintain high standards of customer service.
- To enforce and advocate hotel policies and procedures.
About You:
">- We are looking for an experienced Duty Manager who has at least 2+ years' experience in a similar role.
- You should have strong communication skills, a valid RSA or RSG qualification, and a demonstrated passion for service.
- A can-do attitude, professionalism, and current knowledge of hotel industry trends are essential.
Benefits:
">- Ongoing work with leading clients.
- Meals while on shift.
- Accommodation provided.
- Transportation provided.
- Paid for every hour worked.
Requirements:
">- Strong communication skills.
- Professionalism.
- Current RSA, RSG + TAB qualifications.
- Keno, TAB, and Pokies experience beneficial.
About This Role:
">- Staff management.
- Customer enquiries and/or complaints.
- Enforcing and advocating hotel policies and procedures.
- Being a positive team-focused individual who leads by example.
- Keno, TAB, and Pokies experience beneficial.
