Strategic Enterprise Development Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeTransformation Full time $200,000 - $250,000
Business Transformation Leader

Job Overview:

Drive transformation across the enterprise, including New Zealand, Australia Retail, Commercial, Institutional, and Group services by developing and executing strategies that align with organisational objectives.

  • Lead large-scale transformation initiatives for contact centers, ensuring alignment with broader business goals.
  • Develop comprehensive strategies for the product portfolio that align with the organisation's overarching business objectives and Tribe OKRs.
  • Regularly assess market trends, customer needs, and the competitive landscape to identify opportunities for new products and enhancing existing ones.
  • Collaborate with senior leadership, squads & cross-functional teams across the enterprise to ensure strategic alignment of use cases.

Responsibilities:

  • Develop and implement customer-centric strategies, improving CX, Banker Engagement, revenue, and operational efficiency across the enterprise.
  • Drive digital transformation by leading the adoption of AI, ML, and automation technologies, ensuring they align with strategic goals and OKRs.
  • Ensure strategic alignment of use cases, validating that each initiative supports broader business objectives and key customer and banker outcomes.
  • Establish and review KPIs for all customer contact initiatives, ensuring continuous monitoring and iterative improvement to achieve strategic goals.
  • Report on progress and provide regular updates to stakeholders.

Requirements:

  • Expertise in developing and executing long-term, cohesive strategies that drive transformation across customer contact, technology, and operations.
  • Strong analytical skills with the ability to interpret complex data, draw actionable insights, and leverage KPIs to drive continuous improvement.
  • Deep understanding of digital technologies (AI, ML, RPA, omnichannel platforms) and the ability to drive their adoption to improve customer engagement and operational efficiency.
  • Proven ability to navigate ambiguous situations and solve problems creatively.

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