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Ecommerce Growth Strategist

1 week ago

Sydney, New South Wales, Australia Yotpo Full time
About Yotpo

We're a leading provider of ecommerce solutions, dedicated to helping brands turn one-time shoppers into lifelong customers.

Our innovative technology enables retailers to create personalized shopping experiences, drive retention, and boost revenue.

We're seeking a talented Customer Success Manager to join our team and help our clients achieve their goals.

  • Foster strong relationships with clients and understand their unique challenges and objectives.
  • Consult on retail, ecommerce, and Shopify ecosystem best practices to optimize acquisition, retention, and LTV.
  • Collaborate with internal teams to inform product development and strategic decisions.
  • Proactively identify opportunities to streamline the value realization process and build new playbooks.
Key Responsibilities
  • Drive customer growth and satisfaction through consultative selling and strategic problem-solving.
  • Understand customer pain points and position thoughtful solutions that lead to meaningful value realization.
  • Leverage performance metrics and analytics to drive feature adoption and optimize programs.
  • Ensure all customers are achieving value and according to project plans and timeline.