Business Relationship Manager

5 days ago


Sydney, New South Wales, Australia BlueWave Talent Full time

About the Company

We are a leading global online platform for business loans.

Our company is an established, technology-enabled business lender that can evaluate, approve and fund small business loans as fast as the same day.

We pride ourselves on delivering exceptional customer service and building strong relationships with our clients.

  • Our mission is to provide fast and flexible funding solutions to businesses across Australia.
  • We are committed to supporting small business growth and prosperity.
  • Our vision is to become the leading online business lender in Australia.

Requirements

To be considered for this role, you will need:

  • Experience in customer service or a call centre.
  • Either experience in a senior position, or demonstrated initiative above and beyond your previous role including mentoring and training others.
  • A passion for customer service, with exceptional problem-solving skills and a focus on delivering clear, concise, and empathetic responses to customers.
  • Advanced communication skills, both written and verbal, with a focus on delivering clear, concise, and empathetic responses to customers.
  • Strong analytical skills with the ability to identify trends, root causes, and actionable insights to improve customer service processes.


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