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Client Experience Specialist
3 weeks ago
About this role: We strive to provide clients with an exceptional experience that exceeds their expectations. Our team follows a client-centric approach, ensuring every client receives value that far surpasses their investment.
This involves understanding and surfacing clients' business priorities, challenges, and effective ways to support them in making informed decisions for their business.
Responsibilities include onboarding clients, showcasing the value of our services, and stimulating engagement with our products used by large client teams.
The ideal candidate will build, develop, and manage relationships with various clients, from senior C-levels to junior professionals across different business functions, ensuring they are successful in utilizing our subscription, resulting in customer satisfaction, retention, and growth.
Main responsibilities include introducing our services and capabilities to new clients, communicating value to decision-makers, facilitating client calls, understanding client priorities, and recommending programs of action that drive high value and return on investment.
This role requires collaboration with internal partners to overcome obstacles and maximize the value delivered to clients.
