Client Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeClientExperience Full time $55,000 - $84,000

Role Overview

We are seeking a skilled Client Experience Specialist to join our Frontline Operations group. This role involves providing high-quality service to clients through various channels, including phone, web chat, email, and online portals.

About the Role

This APS 3 position requires strong communication and interpersonal skills, with the ability to understand individual client circumstances and provide tailored advice aligned with current legislation, policy, and procedures.

Key Responsibilities

* Assist clients in meeting their taxation, superannuation, and registration obligations through timely and effective support.
* Understand client needs and provide solutions that meet their requirements.
* Collaborate with colleagues to resolve issues and contribute to continuous improvements in client service delivery.

Benefits

This role offers a dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a real difference in people's lives.

What We Offer

* A competitive salary and benefits package
* Opportunities for career advancement and professional growth
* A supportive and inclusive workplace culture
* The opportunity to work with a talented team of professionals who share your passion for delivering exceptional client experiences

Diversity and Inclusion

We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected. We welcome applications from candidates with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds.

Location and Status

This role may be offered on an ongoing or non-ongoing basis in various locations across Australia.

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