Assessment Officer
2 weeks ago
About the Role
The Health Care Complaints Commission is seeking a skilled Assessment Officer to join our team. As an Assessment Officer, you will be responsible for the diligent and timely assessment, management, and preparation of assessment plans for all complaints received.
You will work closely with stakeholders to understand the assessment process and decisions, and provide excellent communication and negotiation skills to manage a high volume workload with tight deadlines.
About You
- A natural problem solver with experience in a complaints or case management environment, including analysing and interpreting information regarding complaints.
- Driven and motivated to manage a high volume workload with tight deadlines.
- Confident and practices sound judgement, and the ability to display empathy while remaining objective and impartial.
- A strong communicator and negotiator with advanced written and verbal communication skills, and ability to tailor communication to various stakeholders.
What We Offer
- Fantastic temporary and ongoing Clerk 5/6 opportunity.
- Salary range from $89,707 - $98,982 plus superannuation and annual leave loading.
- Flexible working arrangements.
- Great office facilities walking distance from Central station.
- Access to our well-being initiatives such as Fitness Passport, Headspace subscription and more.
- Access to unique growth and development opportunities, including access to over 17,700 online LinkedIn Learning courses.
About the HCCC
The Health Care Complaints Commission (HCCC) is an independent statutory body that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.
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