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Case Management Coordinator
2 months ago
This is a newly formed case management position that will play a vital role in supporting our elderly customers across the country to live independently in their own homes.
You will be responsible for remotely managing Home Care Packages, private, and commercial customers. Working in tandem with colleagues, you will identify new customers and proactively drive loyalty with existing ones. You will also manage budgets, guidelines, policies, and ensure customer records are updated and organisational processes are followed consistently.
You will work closely with colleagues to ensure clinical, allied health, and relevant third-party health assessments are completed where required.
Key Responsibilities:
- Document and update Care Plans to ensure all relevant colleagues understand the care needs of the customer.
- Liaise with service delivery teams to ensure services are aligned and delivered effectively.
- Facilitate the purchase of equipment or aids ensuring the customer's budget and program guidelines are adhered to.
This is a hybrid role where you will work in our office for approximately 2 days per week and the rest of your time working from home.
About YouWe are looking for an individual with:
- Previous experience in case/program coordination in community aged care.
- Demonstrated ability to engage with internal and external stakeholders - GP, ACAT/S, Outsourced services, and other health professionals.
- Advanced written and verbal communication skills.
- Strong organisational skills, analytical skills, and ability to meet deadlines.
- Ability to build strong internal and external relationships, including working within a multidisciplinary team.
- A strong customer experience focus gained through working in a similar or comparable industry.
- Ability to work both independently and in a team, proactively identifying issues and potential solutions.
- Experience in managing a high workload in a fast-paced environment.
- Strong attention to detail and adherence to following organisational policy and procedures.
- Demonstrated experience using Salesforce, Google products, as well as Word, Excel, and PowerPoint.
We have a 30-year track record of supporting older Australians to live independently. We're committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.
We're a family-orientated company that believes time at work and at home matters. We're all about work-life balance and flexibility.
Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check, and provide proof of COVID-19 vaccination.
