Senior Business Process Coordinator

3 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $85,000 - $110,000
Job Title: Operations Specialist

We are seeking an experienced and highly organized Operations Specialist to join our team. In this role, you will be responsible for ensuring the smooth running of core business activities, including client lifecycle, employee lifecycle, and roster administration.

  • Client Lifecycle:
    • Support the onboarding of new clients, including all associated documentation
    • Support the client service teams to maintain current and relevant client information
    • Ensure documentation is collected and stored in line with policies
    • Offboard clients and close out all systems
  • Employee Lifecycle:
    • Support the onboarding of new assistants, including collection and retention of all required certifications
    • Ensure assistants retain all required mandatory certifications for the duration of the employment
    • Primary point of contact for queries from assistants throughout the full assistant lifecycle
    • Offboard assistants and finalise all records in line with policies
  • Roster Administration:
    • Establish and maintain locations for rostering purposes
    • Oversee and support the forward roster process by liaising with coordinators about clients roster needs
    • Review roster compliance, and escalate concerns to client service teams as required
    • Conduct roster approvals weekly, on a rotating basis, including audit of roster approvals to support payroll
    • Work with finance to support the resolution of payroll related queries and reimbursement payments for staff
  • Business Partnership and Continuous Improvement:
    • Identify opportunities for improvement across operations functions, and propose solutions
    • Support the development of documentation for operational processes
    • Support ongoing and regular reviews of documented processes to ensure accuracy and currency

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