Crisis Response Leader
4 days ago
We are seeking a highly skilled Lead to oversee the daily operations of our crisis response team. The successful candidate will be responsible for ensuring effective task allocation and workflow coordination to provide exceptional care for victim-survivors of family violence.
This is an exciting opportunity to lead a team of professionals who are dedicated to delivering crisis response services. As a Lead, you will be accountable for the performance of your team, providing specialist practice knowledge and guidance as required.
Key Responsibilities:
- Manage a group of practitioners, performing quality reviews and monthly performance reviews.
- Provide frontline staff with day-to-day support and supervision as required.
- Track, monitor and report against supervision targets monthly.
About the Role
This role requires strong leadership and management skills, as well as excellent communication and interpersonal skills. You will have the ability to build capability within the team, drive training and professional development, and oversee the day-to-day operations in the 24/7 crisis response call centre.
Requirements
To be successful in this role, you will need to have:
- Proven experience in leading teams and managing complex projects.
- Excellent communication and interpersonal skills.
- A high level of emotional intelligence and empathy.
What We Offer
In return for your expertise and passion, we offer a competitive salary and benefits package, including:
- A generous salary package.
- Ongoing training and professional development opportunities.
- A supportive and inclusive work environment.
How to Apply
If you are a motivated and experienced leader who is passionate about making a difference in the lives of victim-survivors of family violence, please submit your application.
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