Crisis Response Team Lead
2 days ago
Safe Steps is a 24/7 family violence response centre providing statewide entry points for victim-survivors of domestic and family violence.
We provide information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation services.
About the RoleThis full-time position requires strong leadership skills, exceptional crisis management abilities, and a deep understanding of family violence.
The Lead will oversee daily operations of the crisis response team, ensuring effective task allocation and workflow coordination to deliver high-quality care for all victim-survivors of family violence.
Main Responsibilities- Team Management: Manage a group of practitioners, perform quality reviews, and monthly performance reviews.
- Performance Accountability: Be accountable for the performance of their team members.
- Practice Guidance: Provide specialist practice knowledge and guidance to Practitioners as required.
- Capability Building: Build capability of the team to deliver crisis response services.
- Day-to-Day Support: Provide frontline staff with day-to-day support and supervision as required.
- Supervision Targets: Track, monitor, and report against supervision targets monthly.
- Training and Development: Drive training and professional development within Client Services in consultation with the Clinical Governance team.
- Operational Oversight: Oversee day-to-day operations in the 24/7 crisis response call centre, ensuring alignment with operational guidelines, risk assessment tools, frameworks, policies, and legislation.
- Client Coordination: Coordinate the movement of clients through internal Safe Steps and broader FV systems to ensure caseloads, allocations, and workflows remain achievable and responsive.
- Risk Monitoring: Monitor risk, operational performance, and manage data and client record system collection daily.
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