Logistics Operations Manager

1 week ago

Melbourne, Victoria, Australia Amazon Full time

Amazon Opportunity

This is an exciting chance to contribute to Amazon's growth in Australia. As a key member of our team, you will play a crucial role in ensuring our delivery promises to customers are met on time. Your focus will be on driving continuous improvement initiatives for reverse logistics, collaborating with carrier, fulfillment center, technical, customer service, and retail teams. This leader will be a self-motivated individual who is comfortable supporting both daily execution activities and large, complex projects.

Responsibilities

  1. Oversee and enhance aspects of returns last-mile transportation carrier management, including operations excellence, performance management, escalations, carrier relationships, and contract negotiations.
  2. Identify, analyze, review, and lead network improvement initiatives for existing and new reverse logistics solutions with cross-functional stakeholders, optimizing for capacity, quality, speed, delivery experience, concessions, and cost over the long term.
  3. Generate and review relevant and actionable transportation metrics, driving improvements and automation over time.
  4. Prepare and lead operations calls, business reviews, and customer service workshops as needed.
  5. Coordinate and communicate transportation planning and reverse logistics forecasts with carriers to ensure sufficient capacity.
  6. Support both daily operational activities and large, complex and cross-functional projects.
  7. Work with internal and external stakeholders to improve customer and carrier reverse logistics experience.

Requirements

  1. Ability to drive strong cross-functional engagement with both internal and external teams.
  2. Track-record of delivering end-to-end projects autonomously, working through many obstacles along the way.
  3. Capacity to write well-reasoned and data-driven proposals, performing own data analysis as necessary.
  4. Owns responsibility for organization's success, thinking and acting beyond immediate team or area of focus.

Acknowledgement of Country

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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