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Logistics Operations Manager

2 months ago

Melbourne, Victoria, Australia Amazon Full time
About the Role

We are seeking a highly skilled and experienced professional to lead our reverse logistics operations in Australia. As a key member of our team, you will be responsible for driving continuous improvement initiatives for reverse logistics with carrier, fulfillment center, technical, customer service, and retail teams.

This is an exciting opportunity to join a growing team in an emerging business at Amazon. You will have the chance to work with cross-functional stakeholders to optimize capacity, quality, speed, delivery experience, concessions, and cost over the long term.

Key Responsibilities
  • Oversee and improve aspects of returns last-mile transportation carrier management, including operations excellence, performance management, escalations, carrier relationship, and contract negotiations.
  • Identify, analyze, review, and lead network improvement initiatives for existing and new reverse logistics solutions with cross-functional stakeholders.
  • Generate and review relevant and actionable transportation metrics, driving improvements and automation over time.
  • Prepare and lead operations calls, business reviews, and customer service workshops as needed.
  • Coordinate and communicate transportation planning and reverse logistics forecasts with carriers to ensure sufficient capacity.
  • Support both daily operational activities and large, complex, and cross-functional projects.
Requirements
  • Bachelor's degree in supply chain, logistics, engineering, business analytics, or other technical discipline.
  • 3+ years of professional supply chain and logistics, operations, and/or e-commerce experience.
  • Proficiency in advanced MS Excel (pivot tables, vlookups, etc.).
  • Ability to prepare, report, and interpret large sets of data.
  • Strong communication skills, both verbal and written.
  • Strong inter-personal and relationship-building skills.
  • Strong organizational skills and ability to manage multiple tasks simultaneously.
Preferred Qualifications
  • Proficiency in SQL and Tableau.
  • 1+ years of experience managing last-mile carrier partners in Australia.
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.