National Operations Manager
3 days ago
CEVA Logistics is seeking an experienced National Operations Manager to lead our operations in the logistics and supply chain sector.
About the RoleThis is a critical role that requires a strong leader with a passion for driving operational excellence. As National Operations Manager, you will be responsible for providing direction and inspiration to implement, direct, grow, and sustain our national customer account.
You will indirectly manage state-based operational teams assigned to this customer contract, ensuring excellent customer service, accurate inventory, and high standards in safety, quality, and continuous improvement.
Key Responsibilities- Collaborate with local warehousing teams to plan resource levels, define activities, and scope processes while upholding quality standards to ensure a successful operation in line with site and customer requirements
- Oversee all operational activities within the agreed scope of services, driving productivity, efficiency, and safety while achieving operational KPIs. Regularly review performance, generate weekly/monthly reports, and implement action plans based on audits
- Act as the focal point for supervising exceptions, implementing practical solutions, and ensuring long-term adherence to service standards
- Maintain accurate inventory records and handle all necessary paperwork to meet customer requirements. Coordinate cycle counts, stocktakes, and promptly address any customer issues, ensuring inventory accuracy is consistently maintained nationally
- Maintain a firm grip on the contract P&L, identifying cost optimisation opportunities, and educating team members on driving cost efficiencies. Conduct regular P&L reviews in conjunction with site managers
- Demonstrate proactive safety leadership by promptly addressing incidents/investigations, conducting risk assessments and ensuring compliance with HSE requirements
- Embrace and promote a LEAN operating culture, and lead initiatives with local teams to enhance operational efficiency and continuous improvement
- Provide strong leadership to operational teams by actively engaging at sites, offering support, maintaining consistent and clear communication, and setting high-performance standards
- Proven success in developing, coaching, and engaging operational teams
- Good commercial and financial acumen, and analytical and problem-solving capability
- Sound communication, planning, and prioritisation skills
- Strong continuous improvement, quality, and safety excellence mindset
- Flexibility to travel inter/intrastate periodically to visit customer and CEVA sites
CEVA Logistics is proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.
- Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance
- Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers
- Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways, and more
- Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition, and short-term incentive plans
CEVA Logistics is a global organisation that values diversity and inclusion. We believe that our employees are the key to our success and we want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.
We are committed to providing a safe and inclusive work environment for all employees and we welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
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