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Help Desk Specialist

3 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $74,860 - $85,374
Customer Support Representative Opportunity

We are seeking a highly skilled Customer Support Representative to provide exceptional customer service via various communication channels.

Main Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Analyze and resolve technical issues, escalating complex cases when necessary.
  • Maintain product knowledge and stay up-to-date on the latest trends and product updates.
  • Develop and maintain customer-facing documentation, including help pages and standard responses for frequent questions.
  • Perform routine tasks to prevent spam, phishing, and abuse on our systems.

Essential Qualifications:

  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Experience with ticketing software and CRM systems.
  • Basic knowledge of email, calendars, clients, and DNS protocols.

What We Offer:

  • A flexible work environment with remote work options.
  • A collaborative and supportive team culture.
  • Ongoing professional development opportunities.