Help Desk Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $110,000

Job Title: Help Desk Specialist

We are seeking an experienced support professional to assist customers with platform inquiries and corporate secretarial expertise.

About the Role
  • Provide exceptional customer service and support to accountants and other customers.
  • Assist with product navigation and answer customer questions about company, trust, SMSF setup, and related topics.
  • Help clients with phone calls, emails, and web forms in a timely manner, adhering to Service Level Agreements (SLAs) and meeting/exceeding team OKRs.
  • Collaborate with product teams to gather customer feedback for improvements.
  • Log, track, update, and resolve all service requests from customers in the service management system.
  • Deliver proactive and timely progress updates to clients and contribute to a positive business relationship.
  • Act as a subject matter expert on our products.

Requirements

  • Minimum 2 years of experience in a customer support role within a technology company.
  • Strong focus on customer service and attention to detail.
  • High standard of written and communication skills.
  • Ability to work independently with minimal supervision.

What We Offer

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.

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