Help Desk Specialist
2 days ago
Job Description
Provide Level 1 Help Desk Support
We are seeking an experienced Service Desk Analyst to join our team. As a key member of our service desk, you will provide level 1 helpdesk support for systems, network, and equipment related issues.
Key Responsibilities:
- Ensure all incident and request tickets are accurately logged and managed efficiently to agreed service levels.
- Support, serve, test, and troubleshoot networks and equipment, escalating issues when required.
- Assist with the development and maintenance of documentation including policies, procedures, and knowledge bases.
- Collaborate with IT teams on procurement activities, asset auditing, and deployment of new equipment and technology.
Requirements and Qualifications
Technical Skills:
- Experience working in complex IT service desks involving servicing hardware and software desktop, server/network, telephony, and peripheral devices.
- IT qualifications for Microsoft client/server technologies or a minimum three years' relevant experience desirable.
Service Delivery Experience:
- Desirable experience or qualifications in ITIL service operations and delivery.
About This Opportunity
Our goal is to create an inclusive work environment where diversity is valued and respected.
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