Help Desk Specialist

21 hours ago


Melbourne, Victoria, Australia beBeeCustomer Full time $101,464 - $109,838

Job Description:

About the Role

We are seeking a highly skilled and dedicated Help Desk Specialist to deliver exceptional service and resolve first-level service requests and enquiries.

Key Responsibilities
  • Conduct triage and resolution of first-level service requests via phone, chat, email, and electronic lodgement.
  • Identify opportunities for service improvement, including automation and streamlining of existing processes.
  • Provide outstanding customer service delivery to staff and students.
Working in our Team

You will work within a dynamic team environment, utilizing technology to efficiently manage service requests. You will also be responsible for contributing to knowledge management by identifying, authoring, and maintaining up-to-date articles.

Our Organization

We are an inclusive community that welcomes individuals of all backgrounds. Our mission is to pursue excellence and provide a safe and welcoming environment for all staff members. We offer flexible work arrangements, study leave, and generous leave provisions.



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