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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Casual Customer Service Administration Officer. As the first point of contact for customer calls and face-to-face enquiries, you will provide a level of service that exceeds expectations.
Key Responsibilities
- Provide exceptional customer service to internal and external customers, responding to queries and resolving issues in a prompt, professional, and courteous manner.
- Support the promotion of Council services to the community, ensuring information is provided in a clear and concise manner.
- Work collaboratively as part of a team to achieve the overall goals and objectives of Council's Customer Service Standards.
- Develop and maintain strong relationships with customers, colleagues, and stakeholders to ensure a positive and productive work environment.
- Contribute to the development and implementation of customer service initiatives and strategies to improve customer satisfaction and loyalty.
Requirements
- Previous experience in the customer service sector, either customer-facing or over the phone.
- A genuine passion for providing excellent customer service and a commitment to delivering high-quality results.
- Demonstrated computer skills with the ability to learn new programs and software quickly and efficiently.
- Proven written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
What We Offer
As a Casual Customer Service Administration Officer with Goondiwindi Regional Council, you will have the opportunity to work in a dynamic and rewarding environment, with a focus on delivering exceptional customer service and supporting the community. We offer a range of benefits, including opportunities for professional development and growth, a supportive and collaborative work environment, and a competitive remuneration package.