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Everyday Banking Professional
2 months ago
At ANZ, we're dedicated to creating a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our customers, and we're committed to making a positive impact.
About the RoleAs an Everyday Banking Banker, you'll play a vital role in assisting our customers with their Retail, Cards, and Digital Banking needs. You'll troubleshoot issues, provide information on relevant products and services, and work closely with our team to deliver exceptional customer experiences.
Our team is passionate about connecting with people, problem-solving, and customer service. We're looking for individuals who share our values and are eager to learn and grow with us.
What You'll Do- Work with a large, energetic service team to support customers over the phone.
- Provide personalized and meaningful conversations to assist customers with their Everyday Banking needs.
- Troubleshoot issues and provide peace of mind to our customers.
- Work in a professional environment, meeting customer-centric, financial, and risk targets.
- Build your skills and banking knowledge through ongoing formal training and mentorship.
We're seeking individuals who are customer-focused, have a strong sense of purpose, and are active users and promoters of technology. You'll need to have a strong work ethic, resilience, excellent communication skills, and attention to detail.
We're not looking for individuals with 100% of these skills. At ANZ, we value a growth mindset, and we're committed to helping you develop the skills and knowledge you need to succeed in this role.
Why Join Us?At ANZ, you'll have the opportunity to make a meaningful impact on our customers' lives. You'll work in a diverse and inclusive environment, where you'll be supported to grow and develop your career. We offer a range of flexible working arrangements, and we're committed to providing a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, let us know how we can provide you with additional support.
