
Strategic Market Insights Professional
4 days ago
As a strategic market insights professional, you will play a pivotal role in shaping the customer experience landscape of NSW Government. The successful candidate will join a dynamic team and contribute to designing, implementing, and executing Customer Experience (CX) and insights programs.
About the RoleThe ideal candidate will be responsible for:
- Collaborating with stakeholders across NSW Government to drive CX initiatives;
- Crafting compelling narratives and actionable recommendations through diverse data analysis;
- Overseeing the delivery of qualitative and quantitative customer research projects;
- Identifying and implementing strategies to enhance sector capabilities and provide research guidance and support to internal and external stakeholders.
To excel in this role, you will need:
- At least 3 years' experience in customer research or insights, either in an agency or client-side setting;
- Proficiency in customised market research methodologies, including Voice-of-Customer (VoC) research;
- Strong quantitative market research skills, with a bonus for qualitative research experience;
- Expertise in data analysis and deriving insights from various data sources;
- Experience in questionnaire design and proficiency in Microsoft Suite, particularly PowerPoint, Excel, and Word;
- Familiarity with Q Research Software is essential.
We offer a dynamic work environment, opportunities for growth and development, and the chance to make a meaningful impact on the customer experience landscape of NSW Government.
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Strategic Market Insights Professional
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4 days ago
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