
Technical SharePoint Specialist
5 days ago
**Role Overview**
This is an ongoing position for a technical expert to provide support and services for SharePoint Sites, MS Teams, PowerApps environments, and day-to-day SharePoint assistance.
**Key Responsibilities**
- Assess client needs and deliver a range of services in moderate to complex situations to support the provision of services including SharePoint Sites, MS Teams, PowerApps environments, and day-to-day SharePoint support.
- Support custom SharePoint and Power Platform Applications and sites and know how to use and support using Sharegate, Power Automate, and Logic Apps.
- Manage service requests in ServiceNow, resolve day-to-day SharePoint issues, and escalate service calls to senior support teams as required.
**About the Position**
This role forms part of the IT and Workplace Services team within a Corporate Services group.
The Corporate Services group consists of specialist functions including strategic communications, finance, investment and procurement, performance and governance, legal and legislation, people and culture, information technology and workplace services.
**Requirements**
- Excellent customer service skills with the ability to exercise professional judgment when communicating professional and technical concepts and advice.
- Demonstrated knowledge of and experience in supporting Microsoft Office 365, SharePoint, Power Automate, and resolving operational service delivery problems within guidelines.
- Ability to work well within a team and across teams in the pursuit of achieving team goals, collaborate, and share information, show consideration, concern, and respect for others' feelings and ideas.
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