Support Specialist

3 days ago

Melbourne, Victoria, Australia beBeeExpertise Full time $80,000 - $120,000
SharePoint Technical Specialist

This is a challenging role in the Customer Experience and Success organization, within the Customer Service & Support team. The specialist will deliver seamless support experiences using Microsoft AI technologies.

The primary responsibilities include:

  • Responding to and resolving complex customer technical issues by investigating and troubleshooting problems, collaborating with teams, and advising customers.
  • Leading readiness programs and contributing to knowledge sharing through peer delivery roles, technical coaching, and mentoring.
  • Developing technical proficiency to resolve complex customer issues through training and continuous learning.

Additionally, this role involves engaging with engineering and supportability teams to drive product improvements, such as developing automation techniques and diagnostic tools.

Key qualifications for this position include:

  • Bachelor's degree in Computer Science, Information Technology (IT), or a related field, accompanied by 3+ years of experience in technical support, consulting, or IT, OR 5+ years of relevant experience, OR equivalent experience.

Required skills for success in this role include:

  • Advanced SharePoint Online and On-Premises architecture knowledge, site collections, and permissions management.
  • Proficiency in SharePoint development, including SPFx, REST APIs, CSOM, PowerShell scripting.
  • Experience with migration tools and strategies, such as ShareGate and Metalogix.
  • Ability to perform performance tuning and diagnostics for SharePoint environments.
  • Knowledge of Copilot integration within SharePoint and the Microsoft 365 ecosystem.
  • Understanding of Microsoft Graph API and data connectors relevant to SharePoint and Copilot.

This position requires flexibility in working shifts based on business needs and targets the New Zealand time zone with potential shift rotations.

Australia citizenship verification may be required due to citizenship-based legal restrictions. A valid passport might be needed for verification purposes, and Microsoft Cloud Background Check may be required upon hire/transfer.

Microsoft is an equal opportunity employer committed to diversity and inclusion. All qualified applicants receive consideration without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, sexual orientation, or other characteristic protected by local laws, regulations, and ordinances.

Location: Melbourne, Victoria, Australia

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