Customer Support Specialist
7 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our Parts and Services team, you will be responsible for providing exceptional customer service and support to our clients in the agricultural equipment industry.
Key Responsibilities:
- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
- Maintain accurate records of customer interactions, orders, and service history in our CRM system.
- Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
- Stay up-to-date on the latest Brandt product releases, service offerings, and industry trends.
About Us:
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose. Our mission is to enable our customers' success by providing practical and reliable equipment solutions and support.
About You:
We are looking for an individual with a passion for agriculture equipment, excellent communication skills, and a passion for customer service and sales. If you have extensive knowledge of heavy equipment parts, operations, and the agriculture industry, and previous sales experience in a similar role, we invite you to apply for this exciting opportunity.
What We Offer:
- An attractive remuneration package
- Company vehicle, laptop, and phone
- Opportunity to work independently with the support of a team
- Opportunity to be pivotal in the growth and success of our business
- Ongoing training and development
- Advancement opportunities
- Employee assistance program
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