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Customer Support Specialist

2 months ago

Port Macquarie, New South Wales, Australia Brandt Tractor Full time
{"title": "Customer Support Specialist", "content": "About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our Parts and Services team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
  • Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
  • Assist customers in identifying their parts and service needs accurately.
  • Provide detailed information on Brandt parts, pricing, and service options.
  • Collaborate with service team to schedule appointments and allocate resources efficiently.
  • Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
  • Maintain accurate records of customer interactions, orders, and service history in our CRM system.
  • Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
  • Stay updated on the latest Brandt product releases, service offerings and industry trends.
About Us

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support.

About You

We are looking for a highly motivated and customer-focused individual who is passionate about agriculture equipment and has excellent communication skills. If you have a passion for customer service and sales, we invite you to apply for this exciting opportunity.

  • Extensive knowledge of heavy equipment parts, operations and agriculture industry.
  • Previous Sales experience in similar role preferred.
  • Experience in building report and maintain positive relationships with customers.
  • Results driven with focus on achieving sales targets.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Capability to travel within the territory and work flexible hours.
  • A valid driver's license and clean driver's record are required.
What We Offer
  • Attractive remuneration package
  • Company Vehicle, Laptop and Phone
  • Work independently with the support of a team
  • Opportunity to be pivotal in the growth and success of our Business.
  • Ongoing Training & Development
  • Advancement Opportunities
  • Employee Assistance Program
"}