Patient Experience Coordinator

7 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $25,181 - $32,368

Exceptional Patient Experience Specialist Role

">Job Description:

As a valued member of our front desk team, you will be responsible for delivering outstanding customer service to patients and staff. Your role will involve managing patient appointments, scheduling and rescheduling as needed.

Key Responsibilities:
  • Provide a welcoming experience for patients and visitors.
  • Process payments and handle cash handling duties accurately.
  • Respond to phone calls, emails, and other communications in a timely manner.
  • Maintain accurate records and reports as required.
Requirements:
  • At least 3 years of customer service experience.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility to cover staff shortages and variable schedules.
Benefits:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to make a real difference in the lives of our patients.
Preferred Qualifications:
  • Work authorisation in Australia.

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