Technical Support Specialist

4 days ago

Australia beBeeSupport Full time $64,800 - $86,400
About the Job

We are seeking a skilled IT professional to join our team as a technical support specialist.

As a key member of our team, you will provide on-site support for desktops, laptops, tablets, mobile devices and first-level Helpdesk services across various locations.

You will be the go-to person for troubleshooting, system maintenance and customer-focused tech support that keeps our operations running smoothly. Flexibility is key as some shifts may start earlier or finish later depending on operational needs.

Key Responsibilities:

  • Provide hands-on IT support and resolve incidents quickly to minimise disruption.
  • Support network access, printing, conferencing and security updates.
  • Deliver customer-focused Helpdesk support, both face-to-face and online.
  • Contribute to continuous improvement and help shape our technology culture.

Required Skills and Qualifications:

  • Experience in desktop and end-user support, ideally in a similar role.
  • Strong problem-solving and decision-making skills.
  • Technical capability with devices, software and support systems.
  • Excellent communication and stakeholder engagement skills.
  • A team player who thrives in a dynamic, customer-focused environment.

Benefits:

  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to make a real difference in our organisation's success.

What We Offer:

  • Diploma in a Technology related discipline or equivalent experience.
  • A current driver's licence to travel between sites as required.

Desirable Qualifications:

  • Microsoft certification in end user operating system support.

We strive to create an inclusive work environment where everyone feels safe, motivated, valued, included and respected. We welcome applications from people of all backgrounds.

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