Technical Support Specialist

6 days ago


Australia beBeeSupport Full time $60,000 - $100,000

Job Opportunity

We are seeking a highly skilled Technical Support Specialist to join our team.

The successful candidate will be responsible for:

  • Troubleshooting technical issues efficiently and effectively using remote support tools.
  • Classifying and prioritizing incoming requests and incidents.
  • Maintaining accurate records of client information, configuration items, and ticket notes.
  • Meeting service level agreements and ensuring timely incident resolution.
  • Developing and updating technical documentation as required.
  • Staying current with new technologies through ongoing training and research.

Required Skills and Qualifications

The following skills and qualifications will be highly regarded:

  • Experience working with multiple operating systems.
  • Familiarity with CoAct's ECSN and ESR portals.

What We Offer

A range of benefits include:

  • Full-time or part-time work arrangements.
  • Salary packaging options.


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