Technical Support Specialist

14 hours ago


Australia beBeeSupport Full time $60,000 - $80,000

**Job Summary**

The Technical Support Specialist plays a vital role in delivering exceptional customer experiences and ensuring product reliability.

Key Responsibilities:
  • Providing Expert Technical Guidance
  • Troubleshooting hardware and software issues with ease
  • Log and track support requests in our helpdesk system for seamless resolution
  • Elevate complex cases to specialized teams for prompt resolution
  • Conduct Remote Troubleshooting and Maintenance
  • Foster technical skills among end-users through personalized training sessions
  • Perform routine system checks and maintenance tasks to guarantee optimal performance
  • Maintain detailed documentation of technical issues and solutions for future reference
  • Collaborate with cross-functional teams to resolve intricate technical challenges

For success in this role, you will need strong knowledge of IT systems, hardware, and software, coupled with impeccable problem-solving and analytical skills, excellent communication abilities, and the capacity to work independently and as part of a dynamic team.



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