
Frontline Leadership Opportunity
1 week ago
This is an exciting opportunity to lead a frontline customer service team and deliver exceptional service to our community.
- Manage a small team in a busy front-office environment;
- Handle complex and escalated enquiries with professionalism and care;
- Ensure the smooth operation of customer service and records functions;
- Deliver consistent, high-quality service across all channels;
- Uphold Council's values and commitment to community engagement;
- Support the development of team members through coaching and mentoring;
- Proven experience delivering professional customer service;
- Strong conflict resolution and de-escalation skills;
- Demonstrated ability to lead and support a team;
- Sound knowledge of records management principles;
- Excellent interpersonal and communication skills;
- Certificate IV in Customer Service or related field;
- At least three years' experience in a high-volume service setting.
- Competitive salary package;
- Relocation assistance and subsidised housing;
- Salary packaging options;
- Generous benefits, including 5 weeks of annual leave;
- Flex-time arrangements and work-life balance;
- Professional development opportunities;
- Employee Assistance Program;
- Exceptional working conditions and family-friendly environment.
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