Frontline Customer Service Manager

1 week ago

Walgett, Australia beBeeCustomerService Full time $1,320 - $1,612
Senior Customer Service Officer

Lead a frontline customer service team in a dynamic environment that values people-first culture.

This is a key role where you will manage a small team, handle complex enquiries, and ensure the smooth operation of our customer service and records functions.

The successful candidate will have strong conflict resolution skills, experience in leading and supporting teams, and a focus on delivering consistent high-quality service across all channels.

  • Deliver professional solutions-focused customer service
  • Manage complex or sensitive enquiries
  • Lead and support a small team in a busy front-office environment
  • Sound knowledge of records management principles

We offer a highly competitive salary, relocation assistance, subsidised housing options, and generous benefits including annual leave and long service leave after 5 years. Professional development opportunities are also available to support your growth and success.

Our goal is to foster diversity and inclusion in our workplace and encourage applications from people with disabilities, culturally and linguistically diverse persons, members of the LGBTQIA+ community, veterans, and Aboriginal and Torres Strait Islander peoples.

Job Description:

Provide exceptional customer service and resolve issues efficiently and professionally.

Key Requirements:

Key Responsibilities:

  • Delivering exceptional customer service and resolving issues efficiently and professionally
  • Managing a small team in a busy front-office environment
  • Providing sound knowledge of records management principles and practices

Essential Skills and Qualifications:

  • Proven experience in delivering professional customer service
  • Strong conflict resolution skills
  • Ability to lead and support a small team
  • Sound knowledge of records management principles and practices

Desirable Skills and Qualifications:

  • Certificate IV in Customer Service or related field
  • At least three years' experience in a high-volume service or administrative setting

Workplace Culture:

Our organisation is committed to fostering a positive and inclusive work environment. We value diversity and aim to provide equal employment opportunities to all applicants.

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