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Customer Service and Sales Representative

2 months ago

Chatswood, Australia Beacon Lighting Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Representative at our BRAND NEW Chatswood store.

Key Responsibilities

  • Provide exceptional customer service to our retail and trade customers, ensuring a positive and memorable experience.
  • Promote and expand our Trade Loyalty Program and Trade accounts, building strong relationships with our customers.
  • Develop in-depth product knowledge to assist customers in making informed purchasing decisions.
  • Achieve and exceed personal sales targets, driving business growth and revenue.
  • Support other team members to ensure business goals are met, fostering a collaborative and dynamic work environment.
  • Contribute to the overall presentation of the store through merchandising and general housekeeping, maintaining a high level of visual appeal and organization.
  • Support local community and charitable organizations, demonstrating our commitment to social responsibility.

About You

To succeed in this role, you will possess the following qualities:

  • Previous experience in a retail environment, with a proven track record of delivering exceptional customer service.
  • Strong communication skills, with the ability to genuinely connect with customers and build rapport.
  • An energetic and enthusiastic approach to all aspects of the job, with a passion for delivering outstanding results.
  • Competency in POS systems and Microsoft Office, with the ability to adapt to new technologies.
  • The ability to multi-task and prioritize work effectively, managing multiple responsibilities and deadlines.
  • A strong attention to detail, ensuring accuracy and precision in all aspects of the role.

About Beacon Lighting

Beacon Lighting is a leading retailer of lighting solutions, dedicated to providing expert advice and exceptional customer service. With a passion for people and a commitment to social responsibility, we value our teams and treat everyone as part of the Beacon family.

What We Offer

  • A competitive salary package, with opportunities for performance-based profit share incentives.
  • A comprehensive and ongoing training program, ensuring you have the skills and knowledge to succeed in your role.
  • A great work-life balance, with every second weekend off and a flexible roster.
  • Generous team member discounts, on-site parking, uniform and laundry allowance, and the opportunity to purchase shares through the Beacon Lighting share scheme.