Travel Insurance Customer Service Advocate

5 days ago

Newcastle, New South Wales, Australia beBeeCustomerSupport Full time $65 - $80

At nib, we're looking for someone to be the voice of our travel insurance team. You'll provide exceptional customer service by responding to a variety of customer inquiries via phone and digital channels.

This role involves promoting our products and services, driving first call resolution to queries, and creating meaningful experiences for our customers. You'll work in a structured environment with set Key Performance Indicators (KPIs) and contribute to a team that supports one another and celebrates success.

As part of this role, you'll enjoy flexible working arrangements, including hybrid options. We welcome employees to come into our hubs as often as they like. Our benefits package includes discounts on health and travel insurance, employee share plans, short-term incentives, life and salary continuance insurance, paid leave for volunteering, and corporate fitness discounts.

nib is dedicated to providing financial protection and assurance to travelers worldwide. Our purpose is to ensure better health and wellbeing for every travel adventure. We're seeking people who share this passion and want to be part of a team that's ambitious and driven to be extraordinary.

We acknowledge the importance of diversity, equity, and inclusion. We recognize the Traditional Custodians of the lands where we live, learn, and work.

You'll be confident in your computer skills, able to multitask and navigate systems while speaking with members over the phone. Previous experience in customer service is essential, as well as a willingness to achieve set goals and KPIs.

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