Customer Service Advocate

1 week ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $40,000 - $60,000
Customer Care Consultant

This role involves handling member inquiries, providing solutions, updating records and transitioning to the next interaction to ensure every customer receives the support they need.

  • Key Responsibilities:
    • Handle up to 40 calls per shift in a fast-paced, structured contact centre
    • Resolve inquiries and problems, provide solutions and guidance to members
    • Update member records and smoothly transition to the next interaction
    • Deliver high-quality service that fosters member health journeys

The successful candidate will work in a supportive team environment, participate in regular training sessions and have opportunities to develop their skills and career. We are committed to helping members live healthier lives and creating a flexible, authentic workplace where everyone can thrive.

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