Business Operations Manager

1 week ago

Hobart, Tasmania, Australia beBeeStrategic Full time $100,000 - $150,000
Job Opportunity

Make a meaningful difference to the lives of Australians in need. At Mission Australia, we are united by our Christian purpose and values. We stand together with anyone who needs us, for as long as they need us.

Key Responsibilities:

  • Lead multiple services in the defined geography, overseeing teams and managing performance. This includes direct reports and staff members, ensuring efficient operations and quality service delivery.
  • Provide operational and strategic direction for contracts, guaranteeing timely completion within budgetary guidelines and meeting compliance standards.
  • Collaborate with internal stakeholders (HR, Finance, Service Delivery Support Teams) to ensure consistency, adherence to regulations, and continuous improvement across all services.
  • Develop, prepare, and monitor operational budgets, providing regular performance reports and addressing underperformance promptly.
  • Support senior leaders in contract negotiations and provide strategic insights on workforce capacity and service delivery capabilities.
  • Drive workforce planning, recruitment, retention, succession planning, and professional development of frontline managers and service teams.
  • Build relationships with local government, funding bodies, and community organizations to enhance Mission Australia's presence and advocate for client needs.
  • Contribute to regional strategy aligned with national objectives; identify opportunities for growth and innovation across the service portfolio.
  • Promote values-based leadership to foster a culture of openness, accountability, and high performance.
  • Participate in regional committees and sector groups to represent Mission Australia and influence local service outcomes.

Requirements:

  • Tertiary qualifications in Management, Community Services, or a related field, or equivalent experience.
  • A minimum of 3-5 years' management experience in the community services or not-for-profit sector, preferably overseeing medium-sized, geographically dispersed teams.
  • Success in leading multiple programs and contracts in fast-paced, compliance-driven environments.
  • Ability to deliver business outcomes on time and within budget while managing competing priorities and tight deadlines.
  • Experience in people management, coaching, and developing frontline leaders through periods of change.
  • Strong understanding of government contracting processes and legislative frameworks within the community sector.
  • Effective interpersonal and communication skills, with the ability to tailor messaging for diverse audiences and build strong collaborative relationships.
  • Knowledge of financial and resource management processes, including CRM systems and Microsoft Office Suite.
  • Local and state-level knowledge of social issues impacting children, young people, and families.
  • Capacity to observe, identify, and act on business opportunities and service gaps.
  • Action-oriented and solution-focused leadership style with a commitment to Mission Australia's values.

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