In-Room Dining Specialist

3 days ago

Adelaide, South Australia beBeeHospitality Full time
Job Title:
Room Service Ambassador

Location:Adelaide Hills Convention Centre, South Australia, Australia

OverviewAre you looking for a career that brings warmth and hospitality to the forefront of your workday? As a Room Service Ambassador, you will be the face of our hotel, ensuring every guest feels valued and cared for. With attention to detail and a passion for delivering exceptional service, you will set the tone for an unforgettable in-room dining experience.

Key Responsibilities:
  • Take orders via phone or digital systems with accuracy and courtesy
  • Prepare trays and trolleys according to hotel standards and guest preferences
  • Deliver food and beverages promptly, ensuring presentation and service excellence
  • Set up in-room dining experiences with attention to detail and guest comfort
  • Clear trays and trolleys from rooms and corridors in a timely and discreet manner
  • Maintain cleanliness and hygiene in all service areas
  • Handle guest feedback and resolve issues with empathy and efficiency

Requirements

Certificate II or III in Hospitality (or equivalent)

Responsible Service of Alcohol (RSA) certification

Previous experience in food & beverage service or hotel room service is highly desirable

Clear, courteous communication, both verbal and written

Customer Service Excellence, with the ability to anticipate guest needs and personalize service

Ability to handle complaints or requests with professionalism

Proven record for exceptional time management & multitasking while maintaining quality

Sound understanding of food safety principles, allergens, and dietary needs.

Familiarity with POS systems and room service protocols is an asset

Discretion & Professionalism – Maintains guest privacy and delivers service with grace

Team-Oriented – Works collaboratively with kitchen, housekeeping, and front office

Adaptability – Handles high-pressure situations and last-minute requests with ease

Presentation & Grooming – Maintains a clean, professional appearance at all times


Benefits

ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation, Food & Beverage as well as great discounts with our partners including car hire, travel, health insurance and technology)

Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)

A genuine opportunity to build a career with Australia's largest hotel operator industry leading training opportunities

A team of experienced professionals to grow alongside with

Ability to make a difference through our Corporate Social Responsibility activities

Laundered Uniform

Duty Meal

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