Senior Customs and Operations Manager

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll do every day. As a leader in the retail market, we're optimistic about our future and yours. We're changing at a rapid rate, giving you challenging work that you'll be proud of.

Join the team

Join our International Supply Chain (ISC) team in a 12-month fixed term contract, where you'll join a high-performing and service-focused culture. You'll oversee all imports and exports across Australia and New Zealand, ensuring operations run seamlessly and meet all Customs and Quarantine requirements. Helping shape our ISC strategy and achieving our stretch goals — Identifying cross functional improvement opportunities and unlocking smarter ways to work.

You'll also play a key role in optimising our systems, ensuring data integrity, insightful reporting to drive the right decision, and powerful forecasting that supports both the International Supply Chain function and the wider business.

What you'll be doing

As a Senior Customs and Operations Manager working for Kmart Group, you will be:

• Deliver the International Supply Chain (ISC) vision, strategic objectives, and budgets while driving continuous improvement and cost efficiencies.
• Oversee all import and export operations for Australia and New Zealand, ensuring compliance with Customs, Quarantine, and regulatory requirements.
• Manage relationships with 3PLs, freight providers, and government agencies to maintain competitive rates, strong service levels, and streamlined cross-border trade.
• Monitor and achieve key service metrics, including container clearance, demurrage control, and DIFOT targets.
• Implement best practices, process improvements, and technology solutions to enhance productivity and reduce end-to-end costs.
• Collaborate with internal stakeholders (DCs, Inventory, Merchandise, Suppliers) to resolve issues and mitigate operational risks.
• Provide business updates of potential impacts to operations and work with internal and external teams on contingencies
• Provide data analysis, reporting, and forecasting to support business decisions and strategic projects.
• Identify external trends, risks, and opportunities to ensure ISC strategy remains effective and future-focused.

To be successful in this role you'll have:

• 5-7 years of experience in a similar role with a focus on destination operations.
• Strong understanding and knowledge of supply chain and inventory processes and terminology.
• Ideally experience working in a retail, or logistics/3PL environment.
• Excellent communication skills and the ability to adapt to different audiences.
• Strong stakeholder management and customer service mindset.
• Evidence of strong problem-solving skills and analytical way of thinking

Benefits we'll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
• A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers
• We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
• A dynamic learning and support program
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
• Great career opportunities across the broader Wesfarmers Group

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now