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Property Relationship Builder
2 weeks ago
Our business is at the forefront of digital innovation in property. We're a team of professionals driven by a shared passion to make a difference and transform the way people experience property.
We empower individuals across their entire property journey with rich content, data insights, property valuations, and home financing solutions. Our platform helps millions of people find and finance their next home every day.
The Customer Partnership team are key drivers of growth and success for our clients. As a strategic partner, you'll bridge the gap between our customers and our teams that drive revenue growth.
You'll work collaboratively with a cross-functional team known as a HIVE, comprising members who manage Specialist Sales, Success, and Support. This team environment will expose you to various functions, including product development, sales, marketing, communications, HR, finance, and legal.
As one of Australia's leading property destinations, realestate.com.au has a dedicated team of passionate professionals working towards a common goal. You'll be part of this dynamic group, contributing to the creation of products that consumers love and value.
At REA Group, we prioritize our employees' physical, mental, emotional, and financial well-being. We offer comprehensive programs and benefits to support your personal and professional growth.
Key Responsibilities:
- BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH CUSTOMERS THROUGH VIRTUAL AND FACE-TO-FACE INTERACTIONS, ENSURING THEIR NEEDS ARE MET
- IDENTIFY CUSTOMER NEEDS AND GROWTH OPPORTUNITIES, ENGAGE AND INTRODUCE RELEVANT TEAM MEMBERS TO ACTION
- DRI ve REVENUE GROWTH THROUGH PRODUCT UPGRADES AND MAINTAIN 100% PRODUCT RETENTION
- MONITOR AND REPORT ON CUSTOMER SUCCESS, PROVIDING REGULAR BUSINESS UPDATES AND COORDINATING WITH CUSTOMER SUCCESS TEAMS
- MULTIPLY RELATIONSHIPS WITH KEY CUSTOMERS AND EXECUTE EFFECTIVE CUSTOMER ENGAGEMENT PROGRAMS
Key Requirements:
- A COLLABORATIVE APPROACH WITH THE ABILITY TO BUILD MEANINGFUL CONNECTIONS WITH MULTIPLE STAKEHOLDERS
- EXCELLENT COMMUNICATION SKILLS
- A 'CAN-DO' ATTITUDE WITH A FOCUS ON SOLUTION-ORIENTED THINKING
- ABILITY TO WORK IN A FAST-PACED ENVIRONMENT WHILE MAINTAINING PRODUCTIVITY
- INTERMEDIATE MICROSOFT OFFICE SKILLS
- PREVIOUS EXPERIENCE WITH CRM SYSTEMS (SALESFORCE)
Benefits:
- A HYBRID AND FLEXIBLE WORK ARRANGEMENT THAT SUPPORTS YOUR WORK-LIFE BALANCE
- FLEXIBLE PARENTAL LEAVE OPTIONS FOR PRIMARY AND SECONDARY CARERS
- COMPREHENSIVE MENTAL, EMOTIONAL, FINANCIAL, AND PHYSICAL WELLBEING PROGRAMS
- REGULAR PERFORMANCE RECOGNITION AND PROFESSIONAL DEVELOPMENT OPPORTUNITIES
This role offers a unique opportunity to grow your skills and experience in a dynamic and supportive environment. Join us and discover how you can make a meaningful contribution to our company's mission.