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IT Support Specialist

2 months ago

Sydney, New South Wales, Australia Clicks IT Recruitment Full time
Job Summary

We are seeking an experienced IT Support Specialist to join our team at Clicks IT Recruitment. As an IT Support Specialist, you will be responsible for providing technical expertise and support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for IT-related issues
  • Manage and maintain IT systems and infrastructure
  • Develop and implement IT service management processes and procedures
  • Collaborate with internal stakeholders to ensure seamless IT service delivery
  • Stay up-to-date with the latest IT technologies and trends
Requirements
  • 3+ years' experience in IT Operations
  • At least 1 year experience of project management, including experience managing multiple parallel programs or projects
  • Extensive experience of IT service management, service delivery and ITIL processes
  • Experience building strong relationships with internal and external stakeholders
  • Strong technical skills, including Windows 10/11 desktop and Windows Server environments
  • Microsoft 365 suite (including SharePoint, Teams, OneDrive) Entra Active Directory administration
  • Intune administration, including application packaging
  • Exchange online
  • LAN infrastructure, including internet connectivity, firewalls/routers, switches, wireless access points etc.
  • Workstation technology, including multiple monitors, laptop docking stations
  • Meeting room AV technology
  • Secure printing technology
  • Ability to keep pace with changing technologies
  • Ability to deliver technology components within a wider construction schedule
  • Prior experience implementing technology at remote locations
  • Strong people skills, with an emphasis on the ability to effectively influence others
  • Excellent interpersonal skills, consistently demonstrated via all engagement channels
  • Bachelor's degree in business information systems (IS), computer science, or related field, or equivalent related IT experience
  • ITIL framework training
What We Offer
  • $70,000 per annum
  • Contract position
  • Help Desk/Support specialisation