Claims Advocate

4 days ago

Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full time

EML (Employers Mutual Limited) is a leading Workers Compensation and Personal Injury Claims Management business, operating in the hospitality industry. We are currently seeking a skilled Claims Advocate to join our team in Sydney.

The successful candidate will have experience in customer service/retail/hospitality, with a passion for helping people. They will be empathetic, resilient, and motivated, with excellent written and verbal communication skills. Strong stakeholder engagement and management skills are also essential.

Salary: The estimated salary for this position is around $80,000-$100,000 per annum, depending on experience.

About the Role:

We provide full training, so no previous experience in case management is required. However, experience in allied health or rehabilitation support would be highly advantageous. As a Claims Advocate, you will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process. This may include determining claim liability, managing treatment, processing payments, attending case conferences, and implementing recovery and return to work outcomes.

Responsibilities:

  • Assist injured individuals and employers with the workers compensation claim process and provide support in completing relevant documents.
  • Make timely contact with injured individuals to ensure access to required services.
  • Proactively manage the claims process to improve recovery and return to work outcomes for workers who have experienced a workplace injury or illness.
  • Provide ongoing advice to stakeholders on matters such as injured workers, employers, and providers.

Benefits:

  • A diverse and collaborative team culture like no other.
  • Flexibility to work from home to support work/life balance.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Generous discounts from over 350 retailers through our RewardsHub program.
  • Comprehensive learning and development opportunities to help you reach your full potential.
  • Access to support and counselling services with work or personal matters, through our Employee Assistance Program.
  • Company-wide events to stay connected and celebrate success.
  • Entitlement to annual company incentive scheme + salary reviews.
  • Up to 16 weeks paid parental leave, plus super.

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