Claims Service Advocate

1 week ago

Sydney, New South Wales, Australia Tal Services Limited Full time

About Tal Services Limited


We are a leading life insurance provider dedicated to supporting Australians through various stages of their lives. Our mission is to deliver exceptional service and provide peace of mind for our customers.



Job Overview

This role is a Claims Service Consultant position within our Direct channel, supporting customers who have obtained their life insurance directly with us or one of our affiliated alliance partners. The successful candidate will handle claims from guaranteed acceptance products and perform administrative tasks in support of the Claims Consultants.



Responsibilities

  • Support customers through claims lodgement and information gathering to assess claims
  • Perform claims administrative tasks with accuracy and care
  • Assess low complexity claims and initiate appropriate support options tailored to the customer's needs
  • Ensure compliance with TAL policies, procedures, and guidelines, as well as external regulations like the Life Insurance Code of Practice
  • Interact with customers, advisers, and other internal and external stakeholders
  • Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work


Requirements

To succeed in this role, you should possess:



  • Exceptional customer service skills and ability to meet agreed service standards
  • Well-developed interpersonal and communication skills, operating with high integrity
  • Demonstrated ability to work both in a team and autonomously
  • Previous experience in similar roles within the Financial Services/Insurance Industry
  • Excellent analytical skills and attention to detail
  • Good relationship management and negotiation skills
  • Ability to work with change and excellent problem-solving skills
  • Accurate data input and sound knowledge of MS Office suite


What We Offer

Tal Services Limited values diversity and inclusion, offering a flexible and inclusive workplace that supports its employees' growth and development. The company strives to create an environment where everyone feels valued and empowered to contribute their best work.



Estimated Salary Range

$80,000 - $120,000 per annum, depending on experience.

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