Guest Experience Specialist

4 weeks ago


Docklands, Victoria, Australia Marriott Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Experience Expert to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.

Key Responsibilities
  • Process night audit and nightly reports to ensure accurate financial records
  • Monitor hotel security and assist guests with check-in and departure procedures
  • Handle general enquiries and engage with guests to build strong relationships
  • Support the front office team with operational tasks and take guest reservations
  • Be an expert on the hotel and surrounding area to exceed guest expectations
Requirements
  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiasm to escalate your career
  • Self-motivation and a can-do attitude
What We Offer

As a Guest Experience Expert at Marriott Hotels, you will enjoy a range of benefits, including:

  • Exclusive staff discounts on food and beverage and hotel rooms
  • Flexible working hours and locations
  • Time off to pursue your passions through sabbatical leave
  • Internationally recognised training programs and career development opportunities
  • Genuine care for associates' physical, emotional and financial wellbeing
About Marriott Hotels

Marriott Hotels is part of Marriott International's Premium portfolio, committed to putting people first for 90+ years. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Join us at Marriott Hotels and become part of a global team that values equality, diversity and inclusiveness. Apply now to take the first step in your career journey with us.



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