Service Delivery Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $90,000

**Job Title: Service Delivery Lead**

We're seeking a seasoned professional to oversee customer interactions and drive service excellence in a fast-paced retail environment.

**About the Role**

This is a fantastic opportunity for an experienced leader to develop their team, improve processes, and deliver exceptional customer experiences.

**Key Responsibilities**

  • Lead and manage the customer service team, providing guidance, support, and performance management.
  • Develop and implement new strategies to enhance the client experience.
  • Oversee order processing, inquiries, and issue resolution, ensuring timely and effective responses.
  • Work closely with internal teams to optimize the customer journey.
  • Monitor and analyze customer service metrics, identifying areas for improvement.
  • Handle escalated customer concerns with professionalism and a solution-driven approach.

**Required Skills & Qualifications**

To succeed in this role, you'll need:

  • Proven experience as a Customer Service Manager (ideally in retail, wholesale, or FMCG).
  • Excellent communication and problem-solving abilities.
  • Experience in order management, CRM systems, and customer service best practices.
  • A proactive, hands-on approach with a passion for delivering top-tier customer experiences.
  • Ability to work cross-functionally and thrive in a dynamic environment.

**Benefits**

You'll enjoy:

  • A collaborative, people-first culture with career progression opportunities.
  • The chance to lead and shape the customer service function to drive real impact.

**Why This Opportunity?**

This is a unique chance to be part of a high-performing business and make a tangible difference in customer service delivery. If you're a motivated leader looking for your next challenge, we'd love to hear from you.

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