Digital Engagement Leader

2 days ago

Melbourne, Victoria, Australia beBeeStrategic Full time
Head of Digital Engagement

This is an exciting opportunity to join our team as a Head of Digital Engagement. In this role, you will be responsible for leading the digital engagement strategy and driving customer relationships through targeted and personalized digital notifications.

  • Job Description:
  •   Drive uplift in digital engagement and deepen customer relationships through targeted and personalized digital notifications by working with cross-functional delivery teams and other teams across the enterprise to execute on the strategic roadmap.
  •   Lead and influence the notifications feature roadmap, including driving improved capability and scaling value of notifications in market.
  •   Ensure strong strategic engagement and relationships with key executive stakeholders across key stakeholder groups to ensure strategic alignment and partnership.
  •   Ensure the integrity of the notification experience and optimize conversion rates to drive better commercial value.
  • Required Skills and Qualifications:
  •   Proven experience working in similar senior leadership roles in digital enablement coupled with experience leading CX/digital programs and/or driving CX/digital outcomes.
  •   Experience articulating and implementing business strategy that achieves intended outcomes, including shareholder, customer, and employee value.
  •   Proven track record of experience operating effectively and delivering consistent results in large complex businesses.
  •   Experience in leading virtual cross-functional teams to deliver business outcomes.
  •   People leadership experience building and leading high-performing teams.
  •   Exceptional communication skills, including ability to communicate simply and with influence coupled with business acumen.

Why Work with Us?

  • We are committed to creating a diverse and inclusive workplace where everyone feels valued and appreciated for being their authentic selves.
  • We prioritize the needs and satisfaction of our customers above all else and foster innovation to create strong, lasting customer relationships.

What We Offer:

  • Opportunity to work with a talented team and contribute to broader Personal Everyday banking business priorities.
  • Chance to drive commercial value and optimize conversion rates.

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