Head Of Digital Engagement
14 hours ago
Showcase your senior leadership experience as the Head of Digital EngagementMore than a career, you'll be representing the voice of the customer9 month fixed term opportunityOur people are customer obsessed.
They prioritise the needs and satisfaction of the customer above all else.
Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.As a Head of Digital Engagement, 9 month fixed term opportunity, you will be part of the Personal Banking team, that moves with speed.Each day, you'll go above and beyond to:Drive uplift in the digital engagement and deepen customer relationships through targeted and personalised digital notifications by working with the cross-functional delivery team and various other teams across the Enterprise to execute on the strategic roadmapAccountable for leading sub-domain value chain and scaling the cross functional squad to deliver prioritised notifications use casesDrive the strategic direction and commercial viability of notifications as a channel for Personal BankingLead and influence notifications feature roadmap, including driving improved capability and scaling value of notifications in marketEnsure strong strategic engagement and relationships with key executive stakeholders across key stakeholder groups to ensure strategic alignment and partnershipEnsure the integrity of the notification experience and for optimising conversion rates to drive better commercial valueLead and contribute to broader Personal Everyday banking business prioritiesWe're looking for the best and brightest to deliver the best for our customers.
You'll need:Proven experience working in a similar senior leadership experience in Digital Enablement coupled with experience leading CX/digital programs and/or driving CX/digital outcomesExperience articulating and implementing business strategy that achieves the intended outcomes including shareholder, customer, and employee valueProven track record of experience operating effectively and delivering consistent results in a large complex businessExperience in leading virtual cross functional teams to deliver business outcomesPeople leadership experience building and leading high-performing teamsExceptional communication skills, including the ability to communicate simply and with influence coupled with business acumenA diverse and inclusive workplace works better for everyoneWe know that our people make us who we are.
That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.
We are committed to providing an environment where you can work your way.For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.Join NABIf you think this role is the right fit for you, we would love to hear from you.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Unsolicited CVs from agencies will not be accepted.
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