Housekeeping Operations Manager

2 months ago

Brisbane, Queensland, Australia UniLodge Australia Pty Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at UniLodge Australia Pty. As a key member of our operations team, you will be responsible for leading and motivating our Housekeeping and Public Area Cleaning team to achieve daily cleaning excellence across our properties.

Key Responsibilities
  • Lead and Motivate the Team: Ensure the cleanliness of guest rooms, corridors, linen rooms, housekeeping pantries, and public areas in accordance with procedures and checklists.
  • Rostering and Performance Management: Manage the rostering and performance of employees, ensuring that all team members are working efficiently and effectively.
  • Training and Development: Assist in the selection, training, and mentoring of new team members, ensuring that they have the skills and knowledge required to perform their roles.
  • Guest Complaints: Manage all guest complaints within company guidelines, escalating where necessary to ensure that all issues are resolved promptly and to the satisfaction of our guests.
  • Health and Safety: Ensure that all team members understand and adhere to health and safety regulations, particularly in relation to the safe usage and storage of cleaning and chemical agents.
Requirements
  • 1-2 years previous hotel housekeeping supervisory experience.
  • Confident computer skills, including Microsoft Office Suite (Word and Excel).
  • Ability to multi-task and work well in high-pressure situations.
  • Well-presented and professionally groomed at all times.
  • Results and service-oriented with a keen eye for detail.
  • Commitment to working across multiple properties if required to cover leave.
  • Available to work full-time (38 hours per week) across a Monday to Sunday roster.
  • Hold valid working rights in Australia.
  • Willing to obtain a National Police Check.

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